(1) Delivery time depends on the location of the Buyer . We can only provide an estimated delivery time after we've shipped the Parcel. After dispatching , Delivery is NOT in our control and it totally depends on the weather, postal services or other factors.
(2) Custom Order take More Days For Completing than Direct Orders .
(3) Please, Leave Your Contact No. with your order or Message , Without Contact No. Package cannot be Ship . In this case Buyer is responsible For the Delay of shipping.
(4) We are not responsible for delays , Due To Customs Department Hold
(5) If Shoppers ask for CERTIFICATION, please CONTACT US directly
(6) We take 1 To 2 Business Day For Handling and Completing Shipping Process
(7) Normal Free Shipment [Registered Mail] Takes an Estimated 25 To 30 Days for completing the Delivery .
(8) Express Shipment Takes 4-5 Days for Delivery Worldwide
(9) Custom Duties/Charges is Buyer Responsibility , Buyer cannot Request to Cancel Order / Refund / Return & Exchange Parcel For Custom Duties/Charges .
(10) Request For Return can be made within 7 Days Of Completing Delivery , After 7 Days we DO NOT Accept Any Return / Exchange Request.
(11) Return & Refund Process : Return Parcel - Cost / Expense is Buyer's Responsibility . Buyer has to Ship the Package exactly the way we Packed And Shipped . Buyer has to share our Shipment Tracking Number after Shipment Done . Refund will get completed in 24 - 48 hrs after Completing Delivery of Parcel on Tracking . Refund Amount will be The Net Amount that we get on Buyer's Order to our Bank .
(12) Return And Refund is Not Possible for Custom Orders of Diamond And Jewelry Both . Any Order through Custom Request , or Orders Fully Instructed by Buyer's Description will not be part of Return & Refund . For Knowing About Any Specific Item Return Policy See item details for return and exchange eligibility.
(13) It's Not Our Responsibility If Buyer Did Not Go Through Our Policies Before Making Purchase . Any Issues/Complaints that go against this Policies will not be Entertained .
Demati supplies products listed on the Demati, and Demati websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.
The Terms and Conditions apply to your use of any Demati website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store
We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.
The headings in these Conditions are for convenience only and shall not affect their interpretation.
We recommend that you print and keep a copy of these Terms and Conditions for your future reference...
